Home/ The Cases/ Audrey
E-commerce · Massage Tables & Aesthetic Equipment · Meta Ads + Google Ads · 5 Years

From Google-only to a dual-channel engine. R$20M+ in revenue. A blended ROAS that climbed every single year.

Audrey came to Loocro in May 2021. One channel. No predictability. The founder, Guilherme, wasn't ready to give up on paid traffic. He just needed it to actually work. Five years later, the math doesn't just work. It compounds.

Revenue from Brazilian operations reported in BRL (R$20M+ ≈ $4M USD at R$5/USD). ROAS figures are currency-neutral ratios.

R$20M+
attributed revenue
7.0x → 11.3x
blended ROAS, year 1 → year 5
16.37x
peak Meta ROAS (Aug 2025)
15.70x
peak Google ROAS (Aug 2023)
5 years
and counting

Section 1 · The Problem

Audrey sells professional massage tables and aesthetic equipment to clinic owners, aesthetic professionals, and fitness operators. Established brand, real product, real demand. When they came to Loocro in May 2021, they had one channel, one problem, and zero predictability.

Google Ads was running. Results were "okay," but every month felt like a gamble. Revenue fluctuated with no clear pattern. No second channel. No systematic approach to audience building. No way to forecast what the next 30 days would look like.

The founder, Guilherme Aiup, wasn't burned out on paid traffic. He'd seen enough to know it could work. He just needed it to stop being a coin toss every Monday morning.

Section 2 · The Diagnosis

Three things stood out when we audited the account.

01The "okay" wasn't a Google problem. It was a system problem.

Single-channel dependency is fragility. If Google's algorithm shifted, if CPCs spiked, if a key audience saturated, there was no second engine to pick up the slack. Audrey wasn't underperforming on Google. Audrey was overexposed to a single point of failure.

02Meta was a wide-open opportunity.

Guilherme had never run a campaign outside Google. Zero pixel history. Zero audience signal. From a platform perspective, that looks like a problem. From a strategic perspective, it's a green field: a buyer profile (clinic owners, aesthetic professionals, fitness operators) that fits Meta's targeting model almost too well, never exposed to a single Audrey impression.

03The reporting layer was blended.

The monthly ROAS number that Audrey was reading was a single average across all campaigns. That number couldn't tell anyone which campaign was carrying the account and which was bleeding. The insight to scale a winner or cut a loser lived one layer beneath the report. We needed to pull it up.

The diagnosis wasn't "add Meta." It was "build a system where channel diversification, segmented ROAS reading, and weekly reallocation reinforce each other."

Section 3 · What Changed

Two moves in month one.

First: We rebuilt the Google Ads account from scratch.

New campaign structure, tighter audience signals, sharper bidding logic. The account that was producing "okay" results closed May 2021 with a 10.19x ROAS.

Second: We launched Meta cold.

Zero historical data, zero pixel events, zero audiences. We built it all from creative one. By end of month, Meta closed at a 7.87x blended ROAS, with the Mother's Day campaign hitting 31.19x on its own.

That was month one.

Over the next five years, both channels scaled together. Google captured intent (people searching for specific equipment), Meta built reach (clinic owners and aesthetic professionals who matched the buyer profile but hadn't searched yet). We tightened the feedback loop between them quarter after quarter: which Meta audiences fed Google's branded search, which Google keywords signaled high LTV cohorts worth retargeting on Meta.

Reporting moved to segmented ROAS by channel, by campaign, by audience, by creative. Blended ROAS stayed on the monthly summary as the headline. Behind it, the segmented numbers drove the weekly reallocation.

The compounding came from the discipline of reading the numbers at the right granularity, not from a single big optimization.

Section 4 · The Metrics

YearBlended ROAS
2021 (year 1)7.0x
20227.0x
20239.5x
20248.9x 1
202511.3x

1 In 2024, Audrey's main supplier had a factory fire. Stock shortages set in with no predictable deadline for new product arrivals. A full supplier transition was underway, with delays in imported equipment. Budget pulled back significantly. ROAS held above 8x throughout the year.

MetricValue
Peak Meta ROAS (Aug 2025)16.37x
Peak Google ROAS (Aug 2023)15.70x
Mother's Day Meta campaign (month 1, May 2021)31.19x
Total attributed revenueR$20M+ (~$4M USD)
Engagement5 years and counting

Read the table this way: ROAS improved every single year, with one dip in 2024 directly caused by a supply-chain crisis outside our control. Even that dip held above 8x. Year 1 blended: 7x. Year 5 blended: 11.3x. The system compounds because the inputs that feed it (segmented reading, weekly reallocation, two-channel resilience) compound.

Section 5 · The Business Impact

What changed for Audrey isn't only in the ROAS table. It's in what the founder gets to do with his month.

Guilherme stopped opening the ad manager on Monday morning to figure out if the week would be good or bad. He started planning inventory, supplier relationships, new product lines, retail expansion. The paid media stopped being the thing the business depended on him to fix.

When the 2024 supplier fire hit, that compounded too. A business with a fragile growth engine would have collapsed under stock shortages with no clear replenishment timeline. Audrey absorbed the shock, pulled spend back, and the system held. The founder spent 2024 fixing supply, not fixing ads.

The deepest result of a five-year paid-media partnership isn't the ROAS curve. It's the operator headroom the curve buys.

Before working with Loocro, my brand was suffering from ups and downs in sales. Each month was challenging and it was impossible to predict our monthly revenue. Our ads were 'ok' and we had never explored any platform besides Google Ads.

In the first month with Loocro, our revenue skyrocketed. We started advertising on Meta, which gave us a whopping ROAS from day one, and our Google Ads account finally started scaling with a better CAC than before.

It's been like that for 5 years now. I highly recommend Loocro as your growth partner.

Guilherme Aiup Guilherme Aiup Founder @ Audrey
Questions e-commerce founders ask about this case

FAQ

How is a ROAS of 11.3x even possible? That sounds high.
It's high because the product carries a strong margin, the buyer profile is well-defined, and the brand has compounding pixel history after five years. We didn't manufacture an 11.3x ROAS. We built the conditions under which the product's underlying economics could express cleanly. On a different product with a different margin structure, the absolute number would be different. The discipline behind it would be the same.
What's the role of Mother's Day at 31.19x? Was that the only big number?
Mother's Day was the highest single-campaign ROAS in month one. It wasn't a fluke and it wasn't the only one. Seasonal spikes (Mother's Day, Christmas, Black Friday) consistently produced 15-30x ROAS campaigns across the five years. Those are useful, but they're not what made Audrey work. What made Audrey work is the blended 11.3x that the system holds year after year, not the seasonal peaks.
Year 4 saw a ROAS dip. Did the system stop working?
No. 2024's dip was caused by an external supply-chain crisis: Audrey's main equipment supplier had a factory fire. Stock shortages set in with no predictable deadline for new products to arrive. The transition to new suppliers took months, with delays in imported equipment. We pulled spend back because inventory couldn't support the previous volume with any predictability. ROAS held above 8x throughout, which is the proof point: the system absorbs shocks instead of breaking under them.
We're a smaller e-commerce. Do these numbers apply to us?
The absolute ROAS won't translate directly. Audrey's product, margins, and audience profile are specific. What translates is the framework: dual-channel resilience, segmented ROAS reading, weekly reallocation, year-over-year compounding from disciplined inputs. We've applied that same framework to e-commerce businesses one-tenth and ten times Audrey's size. The discipline is the same. The numbers will differ.
How fast did the new system show up in the numbers?
Month one. Audrey's first month with Loocro closed at 10.19x Google ROAS and 7.87x Meta ROAS, both above what the account had been delivering before. The full compounding effect (the climb from 7x to 11.3x) took the full five years. Fast lift came from the immediate restructuring. Compounding came from holding the discipline quarter after quarter.
Running a single-channel e-commerce that wobbles every month?

Book a 30-minute diagnosis.

Thirty minutes. Bring whatever numbers you have. We'll look at your channel mix, your blended versus segmented ROAS, your CAC payback, and where the current reporting is hiding what's actually happening. You decide what to do with the information.